Enterprise Application & Desktop
The Microsoft Digital workspace (MSDW) consists of a comprehensive suite of communication, productivity, and security tools that includes and builds on Office 365 (O365) services, the combination of which is known as Microsoft 365 (M365). The MSDW suite enables a single identity for the State of New Mexico to create a seamless feature-rich user experience. It enables communication and collaboration across state agencies while ensuring robust security controls.
Basic License
State of NM Address (state.nm.us); Global Address List (Users, external contacts, and distribution lists); Limited/Online only access to Office Suite Applications; 2GB mailbox storage; unlimited archive; File Storage (2GB of OneDrive storage for user files); Video Conferencing (MS Teams with audio/video/web conferencing and phone dial-in); Email Message Size up to 50 MB (including attachments); User recovery of deleted items for 30 days
Advanced License
Includes all Basic License features plus: 100GB mailbox storage; unlimited archive; File Storage (5TB of OneDrive storage for user files); SharePoint Online; Local Office Suite Applications (rights to install on up to five PCs/Macs, five tablets, and five smartphones); Intune Device Management; Microsoft Defender for Endpoint; Advanced Threat Protection Plan 2; Windows 10 Enterprise; Multifactor Authentication services
System Availability
99.9 Availability (24 x 7 x 365); Load Balance User Connections; Anti-Virus / Anti-Spam and content filtering (local and gateway); Encrypted Email Service; SSL for user connections (HTTPS); TLS to external email host where supported; Litigation Hold for all accounts
Customer Requirements
- Requesting Service initiation: Customer must submit a Service Desk Ticket to request MSDW service. Name an agency point of contact (POC) and their backup.
- Requesting New Licenses: Submit Service Desk tickets as needed to accommodate new hires.
- Remove Existing Licenses: Each December, customer can submit a Service Desk ticket to reduce license quantity.
- Payment for Service: Monthly payment for MSDW licenses.
- IPRA Requests: Agencies will be responsible for performing records requests under The Inspection of Public Records Act.
Client Access
- Outlook Web Application (OWA) access via an internet browser
- Outlook Anywhere support (Client Software Provided for Advanced Licensed users)
Price/Cost
For more information regarding pricing, please refer to our FY22-FY25 Service Catalog and Rates Guide. View Rates Guide
Customer Responsibilities
- Have internet connectivity
- Notify DoIT of any service disruptions
- Provide screenshots of any errors
- Connect agency systems to State of NM Azure AD Tenant either directly or via hybrid join configuration
- Assign and manage licenses within agency
- Inform and work with NM DoIT regarding the establishment of agency retention and compliance policies
- Manage and administer agency OneDrive and SharePoint applications
- Manage Intune for device management, security patch management, deployment of software packages
- Perform e-discovery searches as it pertains to Customer’s agency
- Participation in MSDW and other related training on administration elements
- Follow established procedures and policies for acceptable and unacceptable email use
- Retain and delete emails according to the agency’s records management policies
- Install and configure relevant O365 software (Advanced license only)
- Users with a Basic license can access services online at https://login.microsoftonline.com/
Service Support
The service is available to all customers 24 × 7 × 365, excluding planned and unplanned maintenance windows. Maintenance windows are used only when needed for system updates and changes. The scheduled maintenance window for email services is every one weekend per month 7am-11am. Notification will be distributed prior to utilizing the maintenance window. The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State’s technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics. DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.
Provisioning the Service
Contact the Enterprise Support Desk to order or request information about any service.