Support Center
Support Center
The Enterprise Support provides enterprise help desk functions and acts as the first line of contact to address any service related issues.
The Help Desk mission is to:
- Provide first contact resolution via telephone and email to effectively troubleshoot, analyze, diagnose, and resolve hardware, software, user-error, and network problems.
- Keep clients informed of enterprise activities that may impact individual productivity. This includes maintenance, outages, etc.
- Monitor service level activities, escalating problems to the proper persons as identified in Enterprise Service Level Agreements.
Contact Help Desk
Phone: 505-827-2121
Fax: 505-827-2626
Email: EnterpriseSupportDesk@doit.nm.gov
Address: 715 Alta Vista, P.O. Drawer 26110, Santa Fe, NM 87502-0110
Account-holders for DoIT's EasyVista ticketing system may log in here.
SoNM Email Name Changed?
This is a video to help State of New Mexico employees follow the necessary steps after an email name change.
State of NM Email Name Changed? Do This First!
This is a video to help State of New Mexico employees fix their OneDrive documents after their email changes from state.nm.us to agency.nm.gov.
OneDrive Document Fix
State of New Mexico employees with an updated email address can use this tutorial to help troubleshoot issues they may encounter on their Android phones. This should only be used as a guide as not all Android phones are the same.
Email Name Change? Android Phone Guide
Frequently Used Support Documents
| Title | Open File |
|---|---|
| Multifactor Authentication Guide | Open |
| Microsoft Teams Phone Training Video 1 | Open |
| Microsoft Teams Phone Training Video 2 | Open |
| Microsoft Teams Phone Guide | Open |
| EasyVista Reference Guide for Agency Representatives | Open |
| DocuSign e-Signature Support | Open |
| Avaya Voicemail User Guide Albuquerque | Open |
| Fujitsu Voicemail User Guide Albuquerque | Open |
| Fujitsu Voicemail User Guide Santa Fe | Open |
| Voicemail – Octel – Albuquerque – 841-4050 | Open |
| Avaya Voicemail User Guide Santa Fe | Open |
This video is a walk through explaining the process of how to fully utilize the Avaya J169 telephone system.