Data Network & Internet
The Wide Area Network (WAN) service provides statewide IP data communications connectivity, including Local Area Networks and other resources affiliated with state agencies, to the internet or areas in between. The Department provides consultation to agencies in the selection of data services to meet their data network requirements.
Service Includes
Fully administered and managed service up to the connection of the Agency's LAN; 24 x 7 monitoring and management via DoIT Network Operations Center; All equipment required to interface WAN Service with the Agency's LAN; IP addresses for each device; Domain Name Service
Service Level Options
Custom design options (high speed, high availability, etc.); Virtual Private Network (VPN) access
Price/Cost
For more information regarding pricing, please refer to our FY22-FY25 Service Catalog and Rates Guide. View Rates Guide
Customer Responsibilities
- Identify a Communications Officer within your Department to act as a single point of contact.
- Contact the Department 30 days prior to new service installations or office moves.
- Provide the proper connectivity from your LAN to the WAN service components.
- Contact the DoIT Support Desk to report problems or request assistance.
- Adhere to the State Internet, Intranet, Email, and Digital Network Usage Rule.
Service Support
This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes. The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State’s technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics. DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.
Service Level Objectives
TBD
Provisioning the Service
Contact the Enterprise Support Desk to order or request information about any service.